Policy & Privacy
Our Brand Promise
At De La Curls, we are committed to creating high-quality, natural inspired hair care products designed to nourish, strengthen, and celebrate curly, coily, and textured hair.
Each product is crafted with care, intention, and a focus on healthy ingredients and real results.
Order Policy
All orders are processed with care and attention to quality.
Please ensure that your shipping information is correct at checkout.
Once an order is placed, it begins processing promptly.
Returns & Exchanges
Due to the nature of our products (personal care items), we maintain a strict return policy:
Returns or changes must be requested within 24 hours of purchase.
After 24 hours, all sales are final.
We do not accept returns on opened or used products for hygiene and safety reasons.
If you experience an issue with your order (damage, incorrect item), please contact us within 24 hours so we can assist you.
Payments
We accept secure online payments. All transactions are processed through trusted and encrypted systems to ensure your protection.
Privacy & Data Protection
Your trust matters to us.
All customer information (name, email, address, payment details) is kept strictly confidential.
We do not sell, share, or distribute your personal information to third parties.
Your data is used only for:
Order processing
Customer support
Improving your experience with DeLaCurls
We implement appropriate security measures to protect your personal information.
Communication
By placing an order or contacting us, you agree to receive communication related to:
Order updates
Customer support responses
Important service notifications
You may opt out of promotional messages at any time.
Product Disclaimer
Our products are made with carefully selected ingredients; however:
Results may vary depending on hair type and routine
Please review ingredients for any allergies or sensitivities
Perform a patch test before full use
DeLaCurls is not responsible for misuse of products.
Our Mission
DeLaCurls is more than a brand it is a commitment to:
Empower natural beauty
Promote healthy hair practices
Provide accessible, quality care for textured hair communities
Thank you for trusting DeLaCurls.
COMPANY
Legal
CUSTOMER CARE
